Terms & Conditions

These general terms and conditions of sale apply to purchases of LEPEL brand products (hereinafte referred to as "Products") made by Purchasers through the website www.lepel.com (hereinafter referred to as the "Website").

The Website is owned by CSP International Fashion Group S.p.A., with registered office in Via Piubega, 5C - 46040 Ceresara (Mantua) - Italy - VAT No. and Tax Code No. 00226290203 and registered with the Chamber of Commerce of Cremona-Mantua-Pavia with REA MN 124591 - Share capital € 17,361,752.42 fully paid up - Certified email address: cspinternational@legalmail.it - Telephone 0376/8101 (hereinafter "CSP" or "Data Controller").

The Owner retains ownership of the rights to the name, domain of the Website, logos and trademarks relating to the Products presented on the Website, as well as the copyright on the contents of the Website.

EUROSTEP COMMERCE SRL (hereinafter referred to as the "Seller"), with registered office in Via Feltrina Sud, 192 – 31044 Montebelluna (TV), a company registered with the Treviso Chamber of Commerce under no. REA TV-407120, Tax Code and VAT No. 04887580266

Eurostep (hereinafter referred to as "Eurostep" or "Seller") acts as the merchant of record for the Products offered on the Website under a service agreement with CSP International Fashion Group S.p.A., which remains the owner of the Products until the moment of sale.

The logistics management and shipping of the Products are carried out directly from the warehouse of CSP International Fashion Group S.p.A., on behalf of Eurostep.

Eurostep handles the entire online sales process, including collection, invoicing and transmission o shipping documents relating to orders placed on the Website.

For any requests or reports concerning the Products or orders, the Customer or Purchaser (i.e. the individual who makes the purchase on the Website, not related to their commercial, entrepreneurial o professional activity) may contact Customer Service using the contact details provided on the Websit

1. Acceptance of the general terms and conditions of sale and conclusion of the contract
1.1. The General Terms and Conditions of Sale apply to and govern all sales contracts concluded between Eurostep and the Customer through the Website as identified above. In the event of non- acceptance of the order, Eurostep will in any case promptly notify the Customer.

1.2. The General Terms and Conditions of Sale (hereinafter also referred to as the "Terms and Conditions") are subject to change and the Purchaser is required to consult them before proceeding with any purchase (hereinafter referred to as the Order). It is the Purchaser's responsibility to check th General Terms and Conditions of Sale before placing the Order. Before submitting the Order, the Purchaser will be asked to confirm that they have read and accepted these Conditions, including the clauses that determine unfavourable conditions for the Purchaser (e.g. limitations of liability, right to withdraw from the contract, exceptions to the jurisdiction of the judicial authorities, etc.).

1.2 bis The General Terms and Conditions of Sale may be printed or saved on a durable medium, in accordance with the provisions of Article 12 of Legislative Decree 70/2003 and Article 51 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014.

1.3. The Seller is never responsible for the supply of "LEPEL" brand Products by third parties that ar given visibility on the Website through links, banners or other hypertext links. Before confirming Order placed on websites other than this Website, the Purchaser is required to check the Terms and Conditions.

1.4. The Terms and Conditions apply regardless of the Buyer's nationality, provided that the Products are delivered to one of the countries for which the Website provides online sales services.

1.5. The purchase of Products on the Website is reserved exclusively for natural persons acting as consumers and who are over 18 years of age. A consumer is defined as any natural person acting for purposes unrelated to any commercial, entrepreneurial, craft or professional activity. It is forbidden to provide false and/or invented data: the Seller/Owner is exempt from any liability in this regard and may not process Order Proposals that do not provide sufficient guarantees of solvency or that are incomplete or incorrect, or in the event of Product unavailability. In such cases, within and no later tha 10 (ten) working days from the day on which the Buyer submitted the Order Proposal, we will inform th Buyer by email that the contract has not been concluded and that the Order Proposal will not be processed, specifying the reasons. In this case, any amount already committed to the chosen payme method will be released.

1.6. As the Seller's sales system is a distance selling system, it does not require the issuance of an invoice (or receipt or tax receipt) to an Italian consumer (who is not a VAT number holder), in accordance with Article 22 of Presidential Decree No. 633 of 26/10/1972 and Article 2, letter o) of Presidential Decree No. 696 of 21 December 1996 (as confirmed by Resolution No. 274/E of 5 November 2009).

1.7. The request for the issue of an invoice is possible no later than the time of placing the Order pursuant to Article 22 of Presidential Decree 633/1972.

1.8. The order form will be stored in the Eurostep database for the time necessary to execute the order and, in any case, in accordance with the law. The user will receive the order form by email and, if they have created an account, they will be able to access the order form and related data through their personal account. Please note that the purchase can also be completed as a 'guest', i.e. without registering as a user on the website.

2. Purchase method
2.1. The Products offered for sale by the Seller are only those present on the Site at the time the Order placed, as described in the relevant information sheets.

2.2. In any case, it is understood that the images accompanying the description of a Product are for informational purposes only and may not be perfectly representative of its characteristics but may differ, for example, in colour and size, as some variations are possible due to the technical characteristics and colour resolution characteristics of the device used.

2.3. In order to place an Order, the Purchaser must follow and complete the Checkout procedure on t Website after carefully reviewing (and accepting) the Terms and Conditions of Sale, as well as the characteristics of the Product and/or Products they intend to purchase.

2.4. Eurostep will confirm correct receipt of the Order by sending an email to the email address provided by the Customer. This confirmation message will summarise the terms and conditions of purchase, as required by applicable law, as well as the data and/or information entered in the Order b the Customer, so that the Customer can verify them and, if necessary, communicate any necessary corrections of incorrect data without delay.

3. Prices and payment methods
3.1. All sales prices of the Products indicated on the Website are inclusive of VAT, if applicable in the country of shipment of the Products, and any other taxes that may be applicable to the sale.

3.2. Product prices may be subject to updates and changes. The Purchaser is required to verify the fin sale price before submitting the relevant order. Any obvious material error in the price shown on the Website compared to the commonly known price of the selected Product entitles the Seller not to confirm the shipment and to proceed with the immediate refund of the purchase price paid by the Purchaser, without the latter being able to raise any objections in this regard.

3.3. The offers of Products on the Website, as well as their prices, are valid as long as they are still visible on the Website. The Owner reserves the right to change the Product catalogue at any time and without notice. Any price changes will also apply to Products already added to the shopping cart for purchases not yet completed before the changes.

3.4. To pay for the Products and any related shipping and delivery costs, if applicable, the Purchaser may use one of the methods indicated in the Order Form.

3.5. The Purchaser is solely responsible for the data entered and therefore guarantees that they will on use credit/debit cards that they are legally entitled to use. The order amount will be charged on the da of shipment, without prejudice to the Purchaser's right to be credited with the amount in the event of non-performance by the Seller or failure to execute the contract for any reason.

3.6. The following payment methods are available:

(i) PayPal
The Customer may use the PayPal circuit for payment in accordance with its specific terms and conditions.

(ii) Credit card
In cases where goods are purchased using a credit card, the transaction may take place via the secure PayPal server or another secure server chosen by the Seller.

Under no circumstances and at no stage of the payment process will the Seller be able to access the Customer's credit card details, which are transmitted via a secure connection directly to the website the bank handling the transaction. No Eurostep computer archive will store such data and therefore under no circumstances can the Seller be held liable for any fraudulent or unauthorised use of credit cards by third parties at the time of payment.

(iii) Klarna
In this case, during checkout, we may transmit your personal data in the form of contact and order details to Klarna so that they can assess whether you are eligible for their payment methods and tailor those payment methods to your needs. Your transferred personal data is processed in accordance wit Klarna's Privacy Policy. Find more information about the deferred payment option and how to use it online here.

3.7. New European PSD2 regulation
From 28 December 2020, online payments are even more secure thanks to the new European PSD2 regulation, which introduces new authentication rules.

From now on, when you place an order using a card payment, your bank may ask you to confirm your identity using 3D Secure authentication. There are many ways to authenticate online payments, and you may be asked to confirm your identity via SMS, email or TouchID. We recommend that you contac your bank to ensure that they have your correct contact details in case you are asked to use SMS or email for 3D Secure authentication. If you have any questions, please contact our Customer Service.

4. Delivery of Products and related costs
4.1. Products are delivered by affiliated couriers directly to the Purchaser at the shipping address specified in the order and at the cost (if any) specifically indicated on the Website before the Order is placed. The Seller reserves the right to accept or refuse deliveries requested outside Italy or Europe. I any case, for deliveries outside Italy, shipping costs and delivery times may vary.

4.2. During the purchase process, the Buyer fills in the personal details form necessary for the execution of this contract and subsequent communications. The Buyer has the right to place an order even without registering on the website. It is understood that if the Buyer chooses to proceed without registering, the Seller and the Data Controller will communicate the personal data to the trusted couriers and/or shippers used for the delivery of the purchased Products, in order to allow the executi of the contract.

4.3. The Owner will do everything possible to process the order within 2 working days and in any case later than 7 days from the day following that on which the Purchaser placed the order. The delivery times indicated are to be considered purely indicative and any delay in relation to them, or any deliver made in subsequent split shipments, does not entitle the Purchaser to refuse delivery or to request compensation or indemnity.

4.4. Delivery times include only working days and do not include public holidays.

4.5. The Website allows the Buyer to request delivery of the Products ordered to an address other than their own, provided that it is included in the list of countries eligible for shipping at checkout. In any case, it is the Buyer's responsibility to provide all the information necessary for the successful delivery It is never possible to collect Products purchased through the Website directly from the Seller's and/o Owner's warehouse.

4.6. Shipping costs and types may vary depending on the country and shipping method chosen by the Purchaser. For more details, please refer to the Shipping and Returns section.

4.7 These shipping costs are borne by the Purchaser. The relative amount will be expressly and separately indicated in the order summary, before the Purchaser proceeds with the transmission of the order, as well as in the order confirmation email.

For deliveries requested in countries outside the European Union, any customs import charges will be borne by the Purchaser, unless otherwise indicated.

4.8. The delivery procedure provides that, in the event of the recipient's absence at the time of the courier's arrival, the courier will leave a notice, in order to complete the shipment at a later date, indicating the contact details to arrange a second delivery. If no agreement is reached for the second delivery, the parcel will remain in storage at the courier's warehouse and the Purchaser will be responsible for collecting it.

4.9. If the parcel is not collected within 10 days, it will be returned to the Owner. In this case, the contract shall be deemed terminated pursuant to Article 1456 of the Italian Civil Code, with notificatio from the Owner sent by email to the Purchaser, and the order will therefore be cancelled.

4.10. The Purchaser can always check the status of their order via the appropriate link or through their personal area on the website.

4.11. Orders placed to an address not accepted by the courier will be cancelled.

4.12. Upon delivery of the Products, the Purchaser is required to check that the number of packages delivered corresponds to that indicated in the transport document and that the packaging is intact, undamaged, not wet or otherwise altered, including the sealing materials (adhesive tape or metal strapping).

4.13. Any damage to the packaging and/or the Product or any discrepancy in the number of packages indications must be immediately reported by making a specific note on the Product delivery documen to be returned to the courier.

4.14. Any problems relating to the physical integrity, correspondence or completeness of the Products received must be reported within 7 days of delivery, in accordance with the procedures set out in this document.

5. Right of withdrawal
5.1. Pursuant to Article 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014 the Purchaser may withdraw from the Terms and Conditions and therefore from the purchase contrac for any reason, without the need to provide reasons and without any penalty, within 14 (fourteen) working days from the date of receipt of the Products. The Purchaser may always request a return directly from the Website, in their personal area or, in the case of an order placed as a Guest, by filling and submitting the contact form to Customer Service, after selecting the reason Returns and refunds.

5.2. The goods must be returned intact, without any signs of wear or dirt, in accordance with the following conditions:

• The right of withdrawal may apply to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the product purchased (e.g. accessories, complements, etc.);

• For withdrawal to be possible, the product must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipmen labels, tags, seals, etc.);

• The Purchaser is responsible for transport if they choose a carrier other than the one proposed by the Seller.

• In the event of damage to the goods during transport, CSP will notify the Customer so that they can promptly file a complaint against the courier chosen by them and obtain a refund; the product will then be made available to the Customer, simultaneously cancelling the withdrawa request;

• The Seller/Owner shall not be liable in any way for damage, theft or loss occurring during or in any way related to the return shipment made by the courier chosen by the Customer.

• Products that are returned incomplete, ruined, damaged or deteriorated for reasons other than transport will be subject to a reduction in the refund value.

5.3. Products to be returned must be delivered to the courier within 14 (fourteen) days of the Custome notifying the Seller of their intention to withdraw from the contract.

5.4. The costs of returning the Products (and any customs charges, if applicable) shall be borne by the Customer, in accordance with the criteria communicated on the website or unless otherwise agreed with customer service.

5.5. After the Products have been returned, the Seller will carry out the necessary checks to ensure th they comply with the terms and conditions set out herein.

5.6. If the right of withdrawal is correctly exercised, the Seller shall refund any sums already collected from the Buyer for the purchase of the Products, net of any additional shipping costs pursuant to Artic 56, paragraph 2, of Legislative Decree 21/14), as quickly as possible and in any case within 14 (fourtee days from the date on which the Seller became aware of the exercise of the right of withdrawal, by reversing the amount charged, using the same means of payment used by the Customer for the initial transaction, unless otherwise agreed.

The Seller may not in any way make a refund to a credit card other than the one used for the purchase, except in the event that the card itself has expired in the meantime or has been stolen: in this case, th Purchaser may contact Customer Service to agree on the most appropriate means of refund.

In any case, the Customer will not incur any costs as a result of such refund. Eurostep may suspend t refund until receipt of the returned product or until the Customer proves that they have correctly returned the product, whichever is earlier.

5.7. In any case, the Customer shall forfeit the right of withdrawal in cases where CSP ascertains that:

• The returned product and/or its accessories and/or packaging are not intact;

• The product is missing its outer packaging and/or original inner packaging;

• The product is missing integral parts and/or accessories (e.g. fasteners, laces, buckles, etc.).

and the Seller will return the purchased Product to the sender, charging them for the shipping cost and, if already refunded, the price of the Product.

6. Warranties
6.1. The warranty conditions for the products (24 months), without prejudice to the rights granted to th consumer pursuant to and for the purposes of Articles 128 et seq. of Legislative Decree No. 206 of 6 September 2005, known as the Consumer Code, shall commence on the date of delivery.

6.2. The warranty for conformity defects shall apply provided that the product has been used correctly in accordance with its intended use and the instructions for use and washing provided in and/or with the product.

6.3. If, for any reason, CSP is unable to return a product under warranty (repaired or replaced) to the Customer, or if the repair or replacement is excessively costly, even in relation to the value of the product, Eurostep may proceed with an appropriate reduction in the price paid, or with a refund of the entire amount paid and termination of the contract.

6.4. In cases where the application of the warranties requires the return of the product, it must be returned by the Customer in its original packaging, complete in all its parts (including packaging and any documentation and accessories).

7. Privacy
7.1. Personal data collected when placing an Order will be processed solely for the purpose of fulfillin the Buyer's express requests, in compliance with EU Regulation 2016/679 and the privacy policy on th Website. Any further processing will only be carried out with the Buyer's express consent.

7.2. CSP International Fashion Group S.p.A. and Eurostep S.p.A. act as Joint Controllers of persona data processing pursuant to Article 26 of the GDPR.

7.3. The Joint Controllers have jointly defined, pursuant to Article 26 of the GDPR, their respective role and responsibilities with regard to the fulfilment of the obligations arising from the Regulation, with particular regard to the exercise of the rights of the data subject and the provision of information.

8. Applicable law and liability
8.1. Any dispute relating to the application, execution, interpretation and breach of sales contracts entered into through the Website shall be governed by Italian law. The application of the United Nation Convention on Contracts for the International Sale of Goods is expressly excluded.

8.2. In any case, any rights attributed to the Consumer by mandatory provisions of law in force in the State of residence or domicile of the latter shall remain unaffected.

8.3. The Seller shall not be liable for any disruption attributable to force majeure, such as, by way of example, accidents, explosions, fires, strikes, earthquakes, pandemics and other events that prevent, in whole or in part, the execution of the contract within the agreed time frame.

The Seller shall not be liable to any party or third party for damages, losses and costs incurred as a result of the failure to perform the contract for the reasons mentioned above, the Customer being entitled only to a refund of the price paid.

The Seller shall not be liable for any fraudulent or illegal use that may be made by third parties of credi cards, cheques and other means of payment when paying for the products . In fact, at no time during the purchase process is the Seller able to know the User's credit card number, which is transmitted directly to the bank service provider via a secure connection.

9. Copyright
Trademarks, logos and other distinctive signs on the Website belong to their respective owners. The u of trademarks, logos and other distinctive signs, including reproduction on other websites by unauthorised third parties, is prohibited. The contents of the Website are protected by copyright (text, images and graphics).

10. Agreement
The signing of the General Terms and Conditions of Sale supersedes all previous contracts, agreemen and understandings between the parties and constitutes the entire agreement between the parties wi regard to the subject matter of the contract, together with the order, the general conditions relating to the use of the Website and the conditions relating to the registration service. Any variation or modification of the contract must be accepted in writing by both parties.

11. Communications and Contacts
For any information regarding orders, shipments and, more generally, purchases, you can contact Customer Service at the addresses indicated on the website.

12. Language
The sales contract is available in four versions: Italian, English, French and German. In the event of an discrepancies in the translation, the Italian version shall prevail.

13. PROBLEM SOLVING THROUGH ADR (Alternative Dispute Resolution)
Purchasers who decide to use the Joint Conciliation procedure are required to send their request to:conciliazione@consorzionetcomm.it . For further information, please refer to the website: https://www.consorzionetcomm.it/spazio-consumatori/segnalazioni/conciliazione-paritetica/

For clarification, please contact: compliance@cspinternational.it

Last update: 26 January 2026